Please log in below:

Relate logo

FAQS

Will counselling work?

I want counselling but not "face to face" can you help?

How are you funded?

What can we expect from your sex therapy service?

Where else can I look for information about your service?

Do you offer any free counselling?

Are your administration opening hours different to your operating hours?

What will it cost?

How do I make an appointment?

Why do I have to give notice to cancel an appointment?

Will I be able to come along on my own ?

How bad does my problem have to be?

How long will I have to wait for a regular appointment?

How many sessions will I need and how long will they last?

Will anyone else be given information about me coming to Relate?

What if I have a complaint about the service?

Do you have disabled access and disabled friendly toilet facilities?

Are you affiliated to a Church?

 

Will counselling work?

Counselling will give you an opportunity to explore the issues that are causing you problems. For many people this is the only opportunity they have to talk about their difficulty without pressure to behave in a certain way or be given direct advice about what to do. Friends and family can be a great support however you may feel it is difficult for them to remain impartial and you may also feel that it is not fair to burden them with your worries.

There has to be a commitment to work on issues raised and sometimes the sessions can be challenging. However, if you want to make the changes counselling will work.

Counsellors do not give advice but may ask questions which will encourage you to think about things, sometimes differently and will help you communicate your needs. For many people counselling helps them resolve their problems although it is not the solution for everyone.

When you attend the first session, (initial consultation) you will have a better idea whether counselling is the right thing for you. Even if you decide its not right for you at the moment you can always return to us.

 

I want counselling but not "face to face" can you help?

The simple answer is yes. We understand that it is not always practical to meet with our counsellors, maybe due to a disability, geographical distances, transport issues or you may feel ill at ease talking face to face. Therefore we can offer telephone counselling with trained telephone counselling specialists.

Those people who have worked with our telephone counsellors told us their overall experience of telephone counselling was that it proved to be a flexible and friendly service .

Please ask our admin staff to explain the process with you.

Dont forget our live chat and email facility via www.relate.org.uk

 

How are you funded?

We rely on client contributions, legacies and donations to continue with our counselling services. We currently heavily subsidise our young persons counselling through the schools and we have a small bursary to fund part of the counselling session for those in receipt of certiain benefits. We are only able to do this through your contributions.

We do not share any of your information with third parties unless you have expressly consented and we do not employ third parties to fund raise on our behalf.

We do not contact the public either by phone, post or email and rely on the public choosing to support us with legacies and donations.

Your donations and contributions enable us to continue with our work which involves reducing anxiety, depression and stress, reducing violence in relationships, improving confidence and self-esteem and self worth and enabling clients to develop coping strategies, build resilience and improve family relationships.

 

What can we expect from your sex therapy service?

An experienced practitioner will see you for an initial assessment to ensure that partners know the details of the service and to ensure that this is the right service for you.

If further work is agreed then partners are asked to attend individually for detailed history taking. This ensures we know and understand the full reasons for the sexual problem. Individual interviews are confidential but the sex therapist will ask permission to share the important elements of the meeting.

Your therapist will provide you with a detailed summary of what you have explained are the problems and the reasons why some of these have occurred. At this point the therapist may still suggeest an alternive cours of action or might suggest that you attend for a period of eight to twenty weeks to work on the problem. During therapy you are asked to commit to homework tasks and attend frequently.

This is a very successful service for those people who are fully committed to working on their difficulties.

 

Where else can I look for information about your service?

We have only recently entered the world of twitter and facebook. We are keen to share with you the work we do and share topics of interest. We are always looking to raise the visibility of our work and influence decision makers. The demand for our services is increasing and we see the benefits of the work we do. However, that is not always visible to the public. Not everyone wants to share that they are having relationship difficulties.Clients regularly give us feedback and we aim to share this with you.

As mentioned before we rely on clients contributions to deliver the service and this funds our school counselling. However, there are many more people we could help who are unable to contribute and we would like local authorities and health providers to fund this service. We aim to use facebook and twitter to share what we do.

www.facebook.com/relatesouthessex

twitter: @relatese

 

Do you offer any free counselling?

There may well be help as some services fund counselling sessions. However, you will need to check your eligibility and is subject to fund availability. Please read below:-

GROCERY AID If you work or have worked in the retail/grocery industry and you need financial assistance for counselling then ring Free phone 08088 021 122. Grocery Aid will discuss your eligibility.

Royal Air Force Benevolent Fund (RAFBF) If you are currently serving personnel and/your partners - married, living together, in a samesex relationship, separated, divorced or single. Speak to your Community Support Officer.

ROYAL NAVAL ROYAL MARINE CHARITY (RNRMC) Serving naval staff and families and veterans. You will need to ring RNRMC on 0239 871520

BANK WORKERS CHARITY If you work or have worked in the banking industry and you need financial assistance for counselling then ring Free phone 0800 0234 834 . They will discuss your eligibility.

CHARITY FOR CIVIL SERVANTS If you work or have worked in the Civil Service or if your workplace is funded by a government department (not local authority) and you need financial assistance for counselling then you need to ring Free phone 0800 0562 424 . They will discuss your eligibility.

It is always worth checking with your employer if they have any available support, sometimes called Employee Assistance Programmes as quite often they will fund sessions or at least partially financially assist you.

If you have some form of private health insurance this is worth checking out as again some services offer financial support for counselling.

 

Are your administration opening hours different to your operating hours?

Ye, many search engine sites only you give the opportunity to select opening hours. Therefore we state our opening hours for administration. Therefore if you would like to book an appointment, have a query or need to cancel an appointment we ask you to ring in as per the details on our contact pages. If the call is urgent please try all our telephone numbers. We are very flexible with our counselling and mediation hours so please just give us a call and we will try our best to accomodate as we deliver counselling and mediation services over a much longer time frame and over a number of days including evening, weekend and daytime appointments.

 

What will it cost?

We ask for a direct client contribution between £60.00 and £45.00 for your first consultation session (which can be up to an hour) depending on the type of counselling needed. For ongoing counselling we ask for a contribution based on your income via a scale of charges. We believe this is a fairer system. Discussions regarding future counselling session contributions are with your counsellor during your initial consultation.

We are a charity, we do not receive any local government funding or national funding for our counselling service. Therefore we rely on your contributions to continue the service. Which in turn subsidises our young persons counselling service. We have a small bursary , where we agree a lower contributionfor clients who are in receipt of certain government benefits and this is evidenced. It is really important that you attend all appointments booked as we are unable to allocate your time to somebody else.

We ask you to make a payment at the time of booking and on each ocasion when you return we ask you to make a commitment to your counselling by taking a payment for the following session. We are unable to offer a further appointment without this payment. Demand is so high we need to be sure that you will attend the session.

We do need to cover some of the costs of the sessions. If you are unable to pay this for ongoing appointments please discuss at your first meeting with your counsellor. Please bring along evidence of the benefits you are currently receiving. We can then arrange a day time appointment for you.

 

How do I make an appointment?

Please take that first step and call us on 01702 342901 and talk to one of our admin team to arrange a convenient date and time. You need to ring between 9 and 5.00 p.m Monday to Wednesdays and between 9 and 1 Thursday and Friday morning to book appointments. Due to limited resources we are unable to man the phones at all times but we do want to help you so please leave a message on our answer phone and a contact telephone number and we will get back to you.

 

Why do I have to give notice to cancel an appointment?

Please try to attend as we rely on client contributions to provide the service, our underlying costs remain the same even if you dont attend, each cancellation costs the charity money and reduces our ability to provide the service.

It costs significantly more then the initial consultation cost per hour to deliver the service and we struggle to find new clients readily available to fill the cancelled appointment time at short notice.

Our counsellors are professionals with a high level of expertise and qualification and we need to pay them accordingly. We are unable to do this if you cancel so please make every effort to attend regularly.

Please give us as much notice as possible for the reasons outlined above and at the very least 72 hours before your booked appointment time.

Please remember you are seeing a specialist counsellor and demand is high so it can prove difficult to rearrange but we will try our best.

Please note that we are unable to refund any monies paid by yourself if less then 72 hours notice given.

 

Will I be able to come along on my own ?

This is absolutely fine and you can come along on your own, we are here to talk about any problems you may be having. Although if it is a specific problem within a relationship it may prove more beneficial to work on the problem together.

 

How bad does my problem have to be?

If you feel you need help, then it is available. It is much better to come before the problem gets too serious. Although we understand that sometimes it is really difficult to make that phone call to us, you are taking control and making the first step to deal with the problem.

 

How long will I have to wait for a regular appointment?

At this first meeting the counsellor will work with you to assess whether counselling is suitable for you. We call this an initial consultation.

If Relate counselling is suitable then we will book you with a counsellor who is the most appropriate person to work in the area you are concerned with and they will book you in as soon as possible. If you can be flexible with your times and days we can normally book you in within a few days. It will take much longer if you wish to see a specific named counsellor.

Most of our clients come along for around six weeks and some for many months. Counselling is very individual and each case is different.

There is a high demand for our service as we are specialists in relationship counselling. Our counsellors train for an additional year as specialist couples counsellors, on top of their existing counsellor training which is a number of years and all are Relate qualified with a minimum of level 5 Diploma.

If you do decide to go elsewhere please try and ensure your new provider is trained to Diploma level 5 as a minimum and has additional exstensive couples training as well as experience, appropriate insurance, supervision and ongoing regular training.

Counselling is not regulated therefore pretty much anyone can set up as a counsellor so make sure you carefully check out their credentials.

 

How many sessions will I need and how long will they last?

We will try to ensure you see the same counsellor for all your on-going sessions. The sessions will be at the same time each week and will last 50 mins to an hour for as many weeks as you and your counsellor consider helpful. The majority of our clients come to us for a minimum of six weeks. However, every client is different, some will want more , some less.

Sometimes you may only attend a couple of sessions and be dealing with difficult subjects and feel very emotional and vulnerable and may not feel ready to handle anymore. We understand this and we ask you to come back when your ready.

If you do change your mind about attending please let us know as soon as possible.

 

Will anyone else be given information about me coming to Relate?

All of our services are private and confidential. We will not give your name or any other information about you to anyone outside Relate unless someone's personal safety is at risk.

Please bear this in mind if at a future date any service such as the courts or a solicitor or even yourself even with your permission wish to see their notes.

Our notes are minimal and have very little detail but even so we wish to maintain our impartial status.

It is our policy to refuse these requests as we want all our clients to be absolutely confident that discussions in the room remain so.

 

What if I have a complaint about the service?

Relate always welcomes feedback and is keen to improve its services. We ask you for written feedback at the end of any sessions held with us and we would encourage you to complete and place any comments on the form.

If you would like to progress your complaint further as you have been unable to resolve it with the staff member concerned please ask to speak to their line Manager as we try to resolve issues at the time or over the phone.

However, if you feel we have let you down and we have not delivered the service you were expecting and you believe your complaint remains unresolved to your satisfaction then please write in to our contact address addressing to the Centre Administrator.

We want to resolve any concerns you have and will do our level best to resolve any issues you have to your satisfaction.

please contact us.

 

Do you have disabled access and disabled friendly toilet facilities?

Yes we offer full facilities in both our centres at Southend and Basildon. Our stairs are quite steep at our Basildon office so if you have any mobility issues please ask one of our admin team for a downstairs room when booking the appointment.

Full disabled toilet facilities are available on the ground floor of both centres.

If you have any other special requirements please ask and we will try our very best to accomodate your needs.

 

Are you affiliated to a Church?

No, we are a secular organistion which means we are not connected to any religious body although individual counsellors may have their own religious beliefs which they would not bring into the counselling room.

 

 

back to top

 

Got questions?

Visit our Frequently Asked Questions section and we can put your mind at rest.

Does counselling really work?

Read our case study to get an idea of some of our successes.

Want to talk?

We try and help wherever we can. Get in touch with us either by phone, email or drop in.

© Relate South Essex                                   By continuing to use this site you agree to our privacy and cookies policy

Website built by wow! creative