We continuously try to improve our service and often ask our clients for their comments by using questionnaires and service evaluation form. If you are dissatisfied in any way please let us know. You can speak to your counsellor, the office receptionist or the Director. You may prefer to telephone or put your dissatisfaction in writing. We will investigate all complaints, no matter how small and whether they are made formally or informally. We will do our best to put things right and improve our Service in the process. We also appreciate positive feedback as this also helps us to maintain and improve our service.
For couples whether you are married, separated, living together or apart but want to understand how to develop a better relationship. We offer weekly appointments in Southend and Basildon.
For those people who are confused about their relationship or lack of relationships. The work with the counsellor is to help you gain some insight into your difficulties and make plans for how you might improve things for yourself.
For couples, whether they are married or not but are in the process of separating this is an opportunity to work together. This is aimed at helping people separate with a clear understanding of why and how they can best help each other and themselves through the process. It is also aimed at offering insight into why and how things went wrong so that further relationships are informed by this. We can refer you direct to our mediation service to discuss the division of finances and property as well as future arrangements for your children.
We offer therapeutic play and youth counselling from a range of centres and schools across Southend and Basildon. We also have funding to deliver FREE services for families with children with disabilities or young carers. Please telephone 0845 0702315 for details.
An opportunity to meet with a family counsellor independently or together to find a way to resolve difficulties.
For couples whose sexual life is not the way they would like it to be and who are keen to work together to make improvements.
A range of training programmes or one off training events. Please contact us for more information.
For people who are separating or divorcing and would like to negotiate the future of their children, themselves and issues like finance and property. People eligible for public funding do not have to pay for this service. For more information visit the South Essex Family Mediation services website.
